Refund Policy

Last updated: January 2026

We want you to be happy with your purchase. If you're not satisfied, we're here to help.

Returns and Refunds ● You may return most items within 30 days of delivery for a full refund or exchange. ● The item must be unused, in original condition, and with all tags/packaging intact. ● To start a return, contact us at contact@euphila.com with your order number.

Refund Process ● Refunds are issued to the original payment method. ● We process refunds within 5–10 business days after receiving and inspecting the returned item. ● Original shipping fees are non-refundable unless the return is due to our error (wrong/defective item). ● Return shipping costs are your responsibility (except in cases of error on our part).

Exceptions (Non-Refundable Items) ● Personalized, custom-made, or perishable products. ● Digital downloads, gift cards, or software. ● Final sale items (clearly marked as such).

Defective or Wrong Items If you receive a damaged, defective, or incorrect item, contact us immediately. We will cover return shipping and provide a replacement or full refund.

We reserve the right to refuse returns that do not meet these conditions.